ECU Accessibility Options
At ECU, our goal is to provide extraordinary service to our members.
We offer Convenient Ways to Manage Your Finances from Home or Wherever You May Go…
Quick Contact Information
If you need to contact ECU at any time, Click Here for a list of phone numbers, link to ECU’s Virtual Assistant/Chat, email, and other contact information.
You may ask account-related questions from anywhere by calling ECU’s Member Contact Center at 800.999.2328 or logging into your online banking and utilizing our Secure Chat feature.
Accessibility Loan
When you need to purchase medical equipment or accessible transportation, ECU has the loan to help meet your needs!
An ECU Accessibility Loan can be used for any product, device, or building modification designed to assist someone with a disability. Qualified items include accessible vehicles, powered/manual transportation, adaptive equipment, accessible building modifications, and more! Simply apply for an Auto or It's Your Money Loan and let your loan officer know the purpose.
Please apply online at ecu.org or through our Member Contact Center at 800.999.2328.
Apply Today!
ECU ATMs
Enjoy the convenience of accessing your money from one of ECU’s ATMs. ECU’s ATMs have speech output and voice guidance. They are equipped with headphones and Braille features to assist members who are blind or visually impaired. Our ATMs are also designed to comply with height and reach requirements to support wheelchair accessibility. ECU ATMs have a tactilely discernible function and keypad.
ECU has over 56,200 surcharge-free1 ATMs worldwide through the AllPoint® and Presto®! Networks. Get your cash where you want, when you want, wherever you are. Utilize our ATM locator to find an ATM near you.
View ECU's ATM Locator
Drive Thru Teller Services
We offer drive-thru teller services to make it easier for those who may find entering a branch more difficult.
Online and Mobile Services
For a full list of online and mobile services, Click Here.
ECU Online and ECU’s mobile app offer 24/7 convenience to all members, including those who have difficulty visiting the branch or using a telephone.
You may ask general questions to an ECU representative during business hours using ECU’s chat function.
ECU works hard to maintain browser and mobile device compatibility with industry accessibility standards and guidelines for those who are visually impaired. We recommend utilizing your operating system’s native accessibility tools.
For those using ECU’s website, please be sure to review our Browser Requirements.
If you have trouble using our website, please contact our Member Contact Center.
CLICK TO CONTACT ECU
Click Here to learn more about ECU’s Online Resources such as:
- ECU Online offers convenient access to your accounts from anywhere.
- View account summaries
- View transaction histories
- View check images
- Transfer funds
- Use Bill Pay
- View deposit, consumer lending, and mortgage/equity rates
Apple and Android Mobile Apps
Access your ECU accounts via an app designed especially for your smart mobile device.
Not only are ECU's mobile apps a convenient way to keep track of your finances, but they’re free and secure. Within these apps you will be able to:
- View balances
- View account history
- Transfer funds
- Pay bills
- Make mobile deposits
- Control your debit/credit cards
- Biometric authentication
- SmartWatch compatibility
- Quick Balance feature
- Locate a branch or ATM
Online and Mobile Deposits
With approved enrollment in Online Deposits, you can make deposits from anywhere at any time using the camera on your Apple or Android device. Just snap, tap, and deposit. It's that easy!
You can send your deposit to ECU via ECU Online without ever visiting an ECU branch. Not only are Online Deposits convenient, but this service is also free and secure.
Learn more about Online & Mobile Deposits
Online Statements
The safest, most convenient way to receive your statement.
With Online Statements, you'll receive your statements more quickly and reduce the risk of identity theft from lost or stolen paper statements. Access is FREE, and you have unlimited access to your statements via the safety and security of ECU Online.
SIGN UP FOR ONLINE STATEMENTS
Text Message Banking
Communicate with ECU the same way you communicate with family and friends - via text messaging.
You’ll be able to check account balances and transactions within seconds by sending a simple text message. Text Message Banking works through your established ECU Online account, and it’s free2.
Not only is Text Message Banking convenient and free, but it is also secure. You can complete enrollment by logging into ECU Online with your password. The activation code is sent to your mobile phone while logged into ECU Online, verifying that the phone number provided belongs to you.
VIEW/PRINT A WALLET SIZED LIST OF COMMANDS
Phone Services
ECU’s Member Contact Center is available (7:30 AM EST - 5:30 PM EST) by calling 800.999.2328. Additionally, you can contact your local branch office. Deaf or hearing-impaired members can dial 711 to connect with a Relay operator.
Branch Services
Our branches are designed to meet the required standards for accessibility. We also can make special accommodations on a case-by-case basis to help members who need additional assistance due to a disability. We welcome service animals trained to assist owners with disabilities. Service animals must be under the owner’s direct control and must not disrupt ECU’s business or create an immediate risk to other members. Most branches have accessible entrances, designated accessible parking spaces, and curb cuts and ramps.
Web Accessibility Statement
Eastman Credit Union is committed to providing a website that is accessible to the widest possible audience in accordance with ADA standards and guidelines. We are actively working to increase the accessibility and usability of our website to everyone. If you are using a screen-reader, or other assistive technology, and have problems using this website, please contact us at 800.999.2328. All products and services available on this website are also available at our branch offices.
1While some ATMs on this list may warn you about a surcharge, they won't charge you. Contact us in the unlikely event that you are charged a fee at an ECU, AllPoint, or Presto! ATM location.
2There is no charge for Text Message Banking via ECU; however, standard text message rates apply via your mobile service provider. To further ensure the security and privacy of your account, we never send confidential information such as name, address, user IDs, passwords, complete account numbers, or Social Security Numbers via text.
