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Security Alerts
Protecting our members' personal information, identity, accounts and computers is a top priority at ECU.  In an effort to make members aware of the current known scams occurring in the marketplace, we have developed the Security Alerts section.  This information is updated as members report suspicious email, Web sites, malware, etc.  We will also post relevant industry information that may be beneficial to your safety.
Remember, if you feel that you are a victim of any type of fraud, please contact an ECU Representative at (423) 229.8200 or (800) 999.2328.


Current Active Scams

Latest Card Fraud Alert (Nov. 15, 2016) - If you receive a text message or phone call, remember ECU does not ask members to enter their card information.  Official ECU text messages only require a yes or no to verify legitimate card purchases.

Fraud Alert (Oct. 13, 2016) - Wendy's Fast Food Restaurant announced a data breach in February 2016 that has impacted a significant number of ECU debit and credit cards.  As late as September, ECU has been receiving lists of compromised card numbers from the investigation, and we have continued to monitor those cards to identify possible trends in fraud activity. Ultimately, during the past few weeks, fraud related to this breach has increased substantially. Therefore, we will be emailing impacted cardholders requesting they have their cards replaced.
Overall, data breaches are on the rise and fraud related to those breaches is increasing; however, Eastman Credit Union's top priority is to protect our members.  We employ many different methods in the fight against fraud and appreciate the efforts of our members to make them successful.

NCUA Warns of Text Message Scam

ALEXANDRIA, Va. (Aug. 23, 2016) – The National Credit Union Administration has received consumer calls about a suspicious text message claiming to come from the agency.

The message reads: “National Credit Union Administration Alert for (recipient's phone number). Contact 844-234-5445.”

This is not a communication from NCUA. The agency does not seek personal information through the internet or on the telephone.

Please contact NCUA's Consumer Assistance Center at 1-800-755-1030 between 8 a.m. and 5 p.m. Eastern if you receive one of these messages. NCUA also recommends contacting your credit union and local law enforcement.


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